On-TARGET Response: From Conflict to Win-Win Outcomes

This training is designed to help organizations respond to complaints in a trauma-informed, accountable, and legally sound manner. The course will be a total of 9 modules and is intended for managers, HR professionals, legal/risk teams, and administrators. The objective of the course is to teach principles of complaint handling using the On-TARGET Response to reduce legal risk and improve outcomes.

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On-TARGET Response: From Conflict to Win-Win Outcomes

Course content

9 sections | 28 lessons

Module 1: Introduction to On-TARGET

Module 2: Trauma-Informed

Module 3: Accountable

Module 4: Respectful & Responsive

Module 5: Genuine

Module 6: Empowering

Module 7: Transparent

Module 8: Application + Roleplay

Module 9: Implementation Planning

On-TARGET Response: From Conflict to Win-Win Outcomes

Module 1: Introduction to On-TARGET3 Lessons

Module 1: Introduction to On-TARGET

Module 2: Trauma-Informed4 Lessons

Module 2: Trauma-Informed

Module 3: Accountable3 Lessons

Module 3: Accountable

Module 4: Respectful & Responsive4 Lessons

Module 4: Respectful & Responsive

Module 5: Genuine3 Lessons

Module 5: Genuine

Module 6: Empowering3 Lessons

Module 6: Empowering

Module 7: Transparent4 Lessons

Module 7: Transparent

Module 8: Application + Roleplay1 Lessons

Module 8: Application + Roleplay

Module 9: Implementation Planning3 Lessons

Module 9: Implementation Planning